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Technical Support Executive

Become a Expert & Specialization in Technical Support Executive
 
  • Industry-Relevant Curriculum
  • Hands-On Training
  • Internship Opportunities
  • Certification Preparation
  • Placement Assistance

Start Date

March 03, 2026

Course Duration

330 Hrs

About Program

A Technical support executive course is a training program designed to equip individuals with the skills and knowledge required to work in the technical support field. Technical support executives are responsible for providing technical assistance and support to customers who are experiencing problems with their electronic devices, software, or other technical products. Troubleshooting computer hardware and software issues, setting up new devices or networks, and providing advice and guidance to users.

Key Features

  • Hands-On Training
  • Certification Preparation
  • Industry-Relevant Curriculum
  • Internship Opportunities
  • Interview preparation
  • Placement assistance

Why choose us?

Employability Skill
Live Project / Internship
Interview Preparation
Placement Assistance

Training Option

  • In-Person Classroom based Training conducted by Subject Matter Expert
  • Flexibility to attend classes at any of our 50+ Centers PAN India
  • Hands-on experience at our state-of-the-art Lab
  • Interview Preparation & Placement Support
  • Industry Recognized Course Completion Certificate

Tools & Softwares

Salary Scale

Maximum
5 LPA
Average
3 LPA
Minimum
2.5 LPA

Job Role

  • Technical Support Executive
  • IT Helpdesk Coordinator
  • Service Desk Analyst
  • Technical Support Engineer
  • Field Service Technician
  • IT Support Specialist
  • Customer Support Specialist
  • System Administrator

Our Alumni Work at

Course Curriculum

    • Basic hardware components of a computer,
  • CPU, RAM, storage devices,
  • input/output devices, and peripherals.
  • Installation and configuration of Windows, macOS, and Linux.
  • Navigate through the operating system
  • Customize settings, Install Devices
  • Troubleshoot common issues.
  • Installation of various application software
  • Microsoft Office, Adobe Creative Suite, and web browsers.
  • Troubleshoot common software problems,
  • Assist Customer with software installations and upgrades
  • Basics of computer networking
  • Local area networks (LANs) and wireless networks.
  • IP addresses, DHCP, DNS, and TCP/IP
  • How to configure routers, set up security,
  • Troubleshooting network connectivity issues
  • How the internet works
  • How to use web browsers to access websites.
  • How to set up and troubleshoot email accounts.
  • Basics of computer security
  • Anti-virus software
  • Firewalls
  • Best practices for password management.

  • How to diagnose and troubleshoot
    1. common hardware issues
    2. Application and software issues.

  • Use diagnostic tools and techniques

  • Effective communication techniques,

  • Active listening, empathy, and professionalism.

  • How to manage difficult customers and resolve conflicts.

  • Tools and techniques for providing remote technical support

  • ITIL framework and processes

  • Service request and incident management

  • Change management and release processes

  • Record Keeping for Technical Issues and resolution

  • Service level agreements (SLAs) and key performance indicators (KPIs)

  • Understanding of ethical and professional standards

  • Best practices for maintaining professionalism and ethical behaviour in the workplace

  • Importance of maintaining confidentiality and data security

Certification

Testimonials

"The Technical Support Executive course at Rooman was highly informative. The curriculum covered everything from hardware basics to advanced troubleshooting techniques. The hands-on labs and real-world scenarios were invaluable for practical learning. The instructors were knowledgeable and supportive throughout the course. I secured a job in a reputed IT company soon after completion."
Harshita MDesktop Support Technician
"Joining the Technical Support Executive course at Rooman was a great decision for my career. The course content was up-to-date and covered all relevant aspects of technical support. The instructors were always available to answer questions and provide guidance. The hands-on experience gained through the labs was very beneficial. Thanks to Rooman, I now work confidently as a technical support executive."
Rahul KTechnical Support Specialist
"Rooman Technologies provided a fantastic learning environment for the Technical Support Executive course. The curriculum was detailed and the teaching methods were effective. The practical sessions and real-world projects made learning enjoyable and practical. The support from the staff was outstanding, guiding me through every step. I successfully secured a job in the IT field after completing the course."
Ankita RIT Support Specialist

Frequently Asked Questions

It is a course designed to equip individuals with skills for providing technical assistance and support for electronic devices and software.

Topics include computer hardware, operating systems, software applications, networking, internet and email, computer security, troubleshooting, customer service, IT service management, and ethics.

Basic knowledge of computers is recommended but not required.

Upon successful completion, you will receive certifications recognized by industry leaders like NASSCOM, NSDC, and Skill India.

Expert guidance, doubt-clearing sessions, and project support are provided.

  • Yes, you can contact Rooman experts through their provided contact information.

Graduates can pursue careers as technical support executives, IT support specialists, or helpdesk technicians

Yes, Rooman Technologies offers free demo sessions to give prospective students a preview of the course content and teaching methodology

The instructors are industry experts with extensive experience working with leading technology companies such as CISCO, WIPRO, and Infosys

You can enroll by visiting the Rooman Technologies website, filling out the necessary details, and following the enrollment procedure. For guidance, you can also contact their support team.