Hiring Telecallers - Rooman

Current Openings - Telecallers

Job Description

  • Experience: 0-3 years of progressive experience in similar role
  • Education: Bachelor's Degree
  • Location: Bangalore, Karnataka

JOB PURPOSE

The main purpose of this role is to generate prospective clients by conducting tele marketing activities in branch level.

KEY JOB ACCOUNTABILITIES (KRAs)

  • Conduct tele calling with a purpose to generate prospective clients for Rooman technologies  
  • Responsible for follow ups and coordination with the team to ensure the leads has been turned in to walk-ins/enrolled
  • Responsible for generating reports 
  • Maintain accurate customer database

COMPETENCIES

Problem Solving and Decision Making

  • Makes decisions based on detailed facts rather than assumptions
  • Identifies problems and acts upon them
  • Takes responsibility for decisions made 
  • Learns from mistakes and does not repeat them 
  • Explores issues to fully understand them before taking action

Planning & Organising

  • Uses time and resources efficiently 
  • Organises work methodically with accuracy 
  • Keeps track of personal progress against agreed tasks 
  • Alerts others when deadlines are at risk

Achieving Results

  • Focuses energy on agreed priorities
  • Takes responsibility for achieving personal objectives 
  • Meets commitments and deadlines
  • Identifies alternative ways of handling a task when facing challenges

Communication

  • Listens carefully without interrupting
  • Asks questions to clarify expectations and understanding
  • Is approachable and receptive to differing view points 
  • Pro-actively shares appropriate knowledge and information with team members
  • Checks spoken and written communication is understood

Team Working & Relationship Building

  • Shows respect for individual and cultural differences 
  • Establishes and maintains constructive working relationships with others
  • Willing to compromise to enable progress to be made
  • Responds promptly and consistently to colleague and customer requests 
  • Supports agreed decisions

Customer Focus

 

  • Rapidly establishes rapport by listening, being friendly, patient and polite
  • Ensures customer needs are met in a timely way, within his/her authority
  • Tries to over-deliver where possible
  • Builds trust and confidence of the customer by delivering on commitments made 
  • Talks about the organisation in a constructive and positive way when interacting with internal and external customers
  • Ensures a positive first impression to customers

 

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GET IN TOUCH WITH OUR EXPERTS

Let us know your areas of interest so that we can serve you better.

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