Field Technician Networking and Storage - Rooman

Field Technician (Networking and Storage)

About

The Right time to be trained as Field Technician (Networking and Storage) from Rooman!

EXAM CODE

Welcome to this tour of Rooman’s fast paced certification training course to become a Field Technician (Networking and Storage).

This course encompasses 3 out of 3 National Occupational Standards (NOS) of “Field Technician (Networking and Storage)” Qualification Pack issued by Electronic Sector Skill Council.

About the Field Technician (Networking and Storage) Role

A field technician is a very hands-on expert on installing, configuring, maintaining and troubleshooting systems and servers. It is a key after-sales service job role that requires you to be excellent at interpersonal skills apart from knowing the technical details. The primary responsibility is to understand the complexity of the issue with the client, and provide relevant assistance in terms of configuration, setup or any other requirement. 

You must be proficient in computer hardware internals, and networking concepts. As a technician, you must be able to troubleshoot server issues, create users, check printers / scanners, understand ethernet cabling diagrams and much more!

At Rooman, we have a team of expert trainers to equip you with the knowledge and information necessary to become a professional Field Technician (Networking and Storage).

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+91 70220 20000

Our Collaboration with Electronic Sector Skill Council, Nasscom – You benefit!

Rooman Technologies facilitates the training for the job of a “Field Technician (Networking and Storage)”, in the “Electronics” Sector/Industry from Electronic Sector Skill Council, NASSCOM.

With our Rooman training, you also get the authorized certificate From Electronic Sector Skill Council, NASSCOM – which you can proudly display!

Sample Certificate!

Let’s get to know you – our student, first!​

Have you completed your graduation, diploma or equivalent?

If yes, our placement team will guide you to get the right training for you!

No experience is required.

Prerequisites

  • Diploma
  • Graduate

A Brief Introduction About the Field Technician (Networking and Storage) Course

This program is aimed at training candidates for the job of a “Field Technician (Networking and Storage)”, in the “Electronics” Sector/Industry and aims at building the following key competencies amongst the learner:

After completing this programme, participants will be able to:

  • Install and configure the networking, servers and storage systems
  • Attend to field calls from client and handle complaints for system trouble shooting and repairs
  • Know the importance of SLAs and company processes.
  • Build interpersonal relationships, and have a customer centric approach
  • Develop critical thinking and conduct root cause analysis – Problem solving
  • Develop business communication skills and email etiquette
  • Work with office package for reporting and documentation – MS-Word, Excel, PowerPoint

The table below lists the different modules that are part of this course:

Salient Features of the Field Technician (Networking and Storage) Course

This section lists some of the key aspects of each of the modules within this course.

As a field technician, you need to have a working knowledge of hardware essentials like computer internals, memory and storage, troubleshooting and maintenance. In this module, you will learn about the following:

  • Different component of a computer and assembly of a computer system. Learn and differentiate the types of hardware components in the computer 
  • Layout, components, form factors and other features of a mother broad
  • Troubleshooting methods and troubleshooting system, storage and power supplies
  • Memory types, slot types and form factors
  • Storage types, methods of storage and different hardware components used in storage
  • Types of printers and scanners to recognize features
  • Recognize the types of laptop devices and to understand note book concepts.
  • Install and configure operating system and drivers.
  • Work etiquette and safety etiquette

Once you learn the basics of hardware like motherboards, memory, storage and their troubleshooting techniques in the previous module, you are ready to learn about networking essentials. As a good field technician, you should learn about the on-the-ground networking fundamentals like cabling, OSI concepts and so on. You should also learn how to interact with customers and team members and manage conflicts. This aspect is also covered in this module. 

The networking essentials you will learn are: 

    • Networking fundamentals and OSI Concepts 
    • Types of applications
    • Colour coding for the Ethernet cables and crimping
    • Cisco Router Internal Hardware Basics, Router Boot Sequence, Configuring IP address on Serial and Fast Ethernet Interfaces, Configuring Console, VTY lines Passwords
    • Network design and configuration

As you move on to the next set of modules in this course, you will learn about Windows clients, performance, windows server, Linux server and IT security fundamentals. As you learn the installation, configuration and troubleshooting, you must also be adept at communicating and recording issues and solutions. At the end of this module you will be taught basic communication skills and how to work in a team. 

The key aspects covered in these modules are listed below.

Windows 7 and Windows Server

Key concepts covered in this section are:

  • Servers, performance analysis and tools configuration.
  • Install and upgrade servers.
  • Configure, maintain and perform backup and recovery.
  • Directory services and different functional levels.
  • Secure domains, create users, maintain group policies.
  • Installation and configuration of directory services. 
  • Methods of creation of user accounts, groups accounts, computer accounts, delegating administration 
  • Disaster recovery and backup.

Linux Server

Key concepts covered in this section are:

  • Linux features, basic Linux commands
  • Server and services installation and configuration
  • Fault analysis, file system corruption
  • Network adaptor, basic services, storage management

IT Security

Key concepts covered in this section are:

      • Install and configure Outlook 
      • Anti-virus concepts, identify types and indication of virus, worms, Trojan.
      • Understand compatibility issues and common errors
      • Recognize basic security risks
      • Fix system vulnerability and measures for prevention

Effective Communication and Planning Skills

As a field technician who frequently troubleshoots issues has to constantly work with customers, internal teams and managers to resolve issues. You must be able to comprehend the issue, decide on the service to be provided and communicate effectively in formal situations. In each section of this module, you are trained to understand how to set goals, improve reading skills, understand reactions, verbal communication and comprehension. You will learn different methods of developing a positive attitude, awareness and how to prioritize tasks.

Some of the key ITIL concepts you will learn are:

  • Understand the method of monitoring, measuring and reporting.
  • Understand the method of CSF, KPIs and Activity.
  • Understand the methods of SLA, timeliness, response and resolution data.
  • Understand the problem management process flow and determination resolution.
  • Understand the methods problem management, tracking report and control measures.
  • Understand the methods tracking report and control measures.

Course Duration

Rooman Technologies understands the value of your time. We offer many options to tailor to your schedule and ensure you complete the training with ease.

Plan 1

Course Duration

4 Hrs Daily - 50 Days

Total: 200 Hrs

Plan 2

8 Hrs Daily - 25 Days

Total: 200 Hrs

Course Details

Interested? Dive into the Course Details here:

Training Methodology

At Rooman, we have fully certified and trained instructors who will mentor and guide you throughout the course, from in-class sessions to the final placement.

Some of the key features of our training methods are:

  • Instructor Led Training (ILT)
  • Exclusive preparation for Global certification
  • Certified Trainers
  • Well-equipped lab with up-to date systems, equipment and associated software applications
  • Hands on Practicals
  • Discussions and Talks
  • Perfectly balanced trainer to trainee ratio
  • Expert talk on the subject, from experienced mentors. 
  • Periodic seminars/symposiums
  • Parents meet for students

Trainers at Rooman follow the strict assessment criteria outlined by the SSC and build their training and assessment plans based on this outline.

Criteria for assessment for each Qualification Pack (QP) will be created by the Sector Skill Council (SSC). Each performance criteria (PC) will be assigned Theory and Skill/Practical marks proportional to its importance in NOS.

The total marks for the assessments for all the modules in this course is 400. The passing percentage is 70%

At Rooman, we also regularly update our knowledge bank with new problems and solutions.

  • Job Placements
  • Alumni Support for re-certification and job offers.

Infrastructure

We conduct sessions in a real-time environment.

Our class rooms are well equipped with projectors, laptops and state-of-the art furniture.

We meet all the equipment recommendations provided by the Electronic Sector Skill Council, NASSCOM.

We have conference rooms and lounge areas where students can interact freely with each other and their faculty.

Where do you go from here? – your Career Prospects

The Field Technician (Computing and Peripherals) training helps you in getting jobs at various telecommunication services companies and IT infrastructure firms. Some of the job roles you can apply for are:

Field service engineer

Field technician

Network technician

Aerial technician

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