DTH Set-top Box Installer and Service Technician
The Right time to be trained as DTH Set-top Box Installer and Service Technician from Rooman!
Welcome to this tour of Rooman’s fast paced certification training course to become a DTH Set-top Box Installer and Service Technician.
This course encompasses 3 out of 3 National Occupational Standards (NOS) of “DTH Set-top Box Installer and Service Technician” Qualification Pack issued by “Electronics Sector Skill Council of India”.
About the DTH Set-top Box Installer and Service Technician
DTH and set-top boxes are ubiquitous! They are present in homes, offices, back-offices and where ever there is a TV set. There are many choices customers have to subscribe to TV channels, they can opt for DTH, or set top boxes. The potential for jobs in the DTH sector is enormous with many operators and agencies in and around a region. As a DTH service technician, you will be much in demand to address customer site issues and installations. Some of the issues you will help solve can be improper cabling, disconnected or ripped cables, power issues, signal reception issues and so on. As part of the installation and tuning, you must be adept at assembling the dish antenna according to the skew and azimuth settings, connecting a direct cable line between the dish and the receiver. You must learn how to move the DTH connection based on customer requests and be ready to address a plethora of questions and issues from the customer patiently.
At Rooman, we have a team of expert trainers to equip you with the knowledge and information necessary to become a professional DTH Set-top Box Installer and Service Technician.
Our Collaboration with Electronics Sector Skill Council, Nasscom – You benefit!
Rooman Technologies facilitates the training for the job of a “DTH Set-top Box Installer and Service Technician”, in the “Electronics Sector/Industry from Electronics Sector Skill Council of India”.
With our Rooman training, you also get the authorized certificate From Electronics Sector Skill Council, NASSCOM – which you can proudly display!
Let’s get to know you – our student, first!
Have you completed your 8th standard or 10th standard?
If yes, our placement team will guide you to get the right training for you!
Candidate should have at least class VIII qualification to enrol for this course.
A Brief Introduction About the DTH Set-top Box Installer and Service Technician Course
This program is aimed at training candidates for the job of a “DTH Set-top Box Installer and Service Technician”, in the “Electronics” Sector/Industry and aims at building the following key competencies amongst the learner
After completing this programme, participants will learn the following:
- DTH assembly, mounting and installation
- HD PVR Installation and VOD connection
- Signal peaking essentials
- Service call handling
- Demonstration of HD/HD PVR box and STD box
- DTH Packages and DTH product
- Respond to non-verbal cues in communication.
- Communication skills and listening skills.
- Empathy and handling of difficult customers
- Take ownership and resolve problems.
- Probe customers for better understanding
The table below lists the different modules that are part of this course:
- Welcome and Introduction
- Customer Service
- Customer Focus
- Handling Dissatisfied/Irate Customer
- Role Clarity
- DTH Installation
- Dish Assembly
- Mount Assembly
- Signal Peaking
- HD PVR Installation and VOD connection
- Trouble Shooting
- DTH Packages
- DTH Product
- Demo of STD Box
- Demo of HD/HD PVR box
- KAT & Certification
Salient Features of the DTH Set-top Box Installer and Service Technician Course
This section lists some of the key aspects of each of the modules within this course.
This section kickstarts the training with a welcome note from the trainer to the participants. You will learn about the company and its core values and to develop pride in the brand value of DTH, Daily Life Video and an introduction to DTH. Be prepared to participate in a quiz at the end of the session.
You learn in depth about your job role as a service technician who installs and maintains DTH set top boxes. It is imperative to understand customer service and grievance redressal. An entire session is devoted to teaching fundamentals of customer service, understanding customer needs and ways in which you can ensure customer satisfaction. A prompt, quick and viable solution is the key to customer service.
A very critical aspect of this job role is the customer home visit. This module helps you learn the importance of visiting a subscriber’s personal space – their Home. How do you respect their personal space and work without intrusion? You are taught active listening skills, problem solving skills and handling irate customers.
This section is devoted to preparing you to handle your daily activities, work flow and the service model. By the end of this session, you must be clear about your role and responsibilities.
In this session, you understand the procedure followed in Installation of DTH and view many videos on DTH installation. Understand different types of packages and products provided by DTH.
You will learn about the different components of a Dish assembly like the Reflector Dish Assembly, mounting, LOS, Signal Peaking, Mount Assembly and so on. You will also learn about connectorization of cable with box and LNBF.
In the session on Signal Peaking, you will learn to about signal peaking using Sat finder, Connectorisation tool and inclinometer. You will learn about installing a HD/HD PVR box and about VOD connections.
In the troubleshooting session, you will learn about:
- Common issues with STD boxes, HD Box, HD PVR Box
- Trouble Shooting steps
During demonstration sessions, you will view demonstrations on features of STD box, post-installation process, HD/HD PVR box features and VoD.
Rooman Technologies understands the value of your time. We offer many options to tailor to your schedule and ensure you complete the training with ease.
4 Hrs Daily - 65 Days
Total: 260 Hrs
8 Hrs Daily - 32 Days
Total: 260 Hrs
Interested? Dive into the Course Details here:
At Rooman, we have fully certified and trained instructors who will mentor and guide you throughout the course, from in-class sessions to the final placement.
Some of the key features of our training methods are:
- Instructor Led Training (ILT)
- Exclusive preparation for Global certification
- Certified Trainers
- Well-equipped lab with up-to date systems, equipment and associated software applications
- Hands on Practicals
- Discussions and Talks
- Perfectly balanced trainer to trainee ratio
- Expert talk on the subject, from experienced mentors.
- Periodic seminars/symposiums
- Parents meet for students
Trainers at Rooman follow the strict assessment criteria outlined by the SSC and build their training and assessment plans based on this outline.
Criteria for assessment for each Qualification Pack (QP) will be created by the Sector Skill Council (SSC). Each performance criteria (PC) will be assigned Theory and Skill/Practical marks proportional to its importance in NOS.
The total marks for the assessments for all the modules in this course is 300. The passing percentage is 70%
At Rooman, we also regularly update our knowledge bank with new problems and solutions.
- Job Placements
- Alumni Support for re-certification and job offers.
We conduct sessions in a real-time environment.
Our class rooms are well equipped with projectors, laptops and state-of-the art furniture.
We meet all the equipment recommendations provided by the Electronics Sector Skill Council, NASSCOM.
We have conference rooms and lounge areas where students can interact freely with each other and their faculty.
Where do you go from here? – your Career Prospects
The DTH Set-top Box Installer and Service Technician training helps you in getting jobs at various DTH service provider companies.