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Domestic IT Help Desk Attendent

Domestic IT Helpdesk Attendant in the IT-ITeS Industry is also known as a Helpdesk Executive, IT Support Executive, Technology Support Executive, Service Desk Executive, Helpdesk Coordinator.

Audience:

Responsible for performing journey-level data entry work using a personal computer and appropriate software, entering, updating, researching, verifying and/or retrieving data into/from various systems, and ensuring the accuracy and confidentiality of information recorded.

Duration of the course: 100 Hrs /1 Month

Course outline :

Introduction to Computes:

  • History of Computers; Computer Generations: First Generation, Second Generation, Third Generation, Fourth Generation and Fifth Generation.
  • Types of Computers
  • Identifying of Computer components
  • Assembling of Computer
  • Types of software

Email Client configuration:

  • Understanding of Email client
  • Sending and receiving of emails using email clients
  • Configuration of Email client

Word processing:

  • Understanding of word processing
  • Understanding options available in word screen
  • Create and open new word document
  • Usage of keystrokes
  • Formatting of a document
  • Setting page layout and selecting of fonts.

Data Entry operator operational skills:

  • Types of skills need to have by Data entry operator
  • Understanding of work process
  • Understanding of customer service
  • Data entry operator life skills

Introduction to Networking:

  • Understanding of Data Networking
  • Types of Networks
  • Understanding of wireless LAN
  • Types of network topology
  • Types of media used in computer networks
  • IP addressing

Server Hardware:

  • Differentiate between Desktop, laptop, workstation and server machine
  • Types of servers
  • Identifying of server hardware components

Working with spread sheets:

  • Usage of spread sheets
  • Identifying different parts/options available in workbook
  • Data Validation
  • Formulas and Functions

Manage your work to meet requirements:

  • Communication Skills and the IT Professional
  • Relationship Between Communication Skills and Professional Behavior
  • Working with a Customer
  • Handling different types of customers
  • Employee Best Practices
  • Customer Satisfaction
  • Working with others
  • Organizing and taking responsibility
  • Documentation and Chain of Custody

Internet and Email:

  • What is internet
  • How to get access to internet
  • Internet benefits
  • Importance of email in communication.

Introduction to Data entry operations:

  • Data entry only once
  • Data Forms
  • Data validation
  • Data entry rules and guidelines
  • Roles and responsibility of Data entry operator

Introduction to network security:

  • Importance of network security
  • Describe types of security threats
  • Understanding of virus, worms, Trojans
  • Understanding of Adware, malware & spyware.
  • Data Backup
  • Understanding of wireless security

Maintain a healthy, safe and secure working environment:

  • General Safety in work environment
  • Electrical Safety in work environment
  • Fire Safety in work environment
  • Procedures to Protect Equipment and Data
  • Equipment Disposal
  • Roles and Responsibilities of an employee during emergency situations